Rating
Reviews (24)
Great coffee
The eatery is clean, the staff is enthusiastic
I have drunk at many Highlands Coffee shops in Da Nang, but no staff has had such a poor attitude as at 160 Xo Viet Nghe Tinh. I pay money to buy drinks, not to beg, so why does the staff have a sour face while ordering, then throw the items out like that? While sitting and drinking, two staff members, one male and one female, looked at me, pointed, and laughed in my face. What is that about? 😒
Staff attitude is too bad
Right at 9 PM, they bring out the mop to clean the floor. Oh, it really kills the mood for drinking water😌😌😌
I have never reviewed any Highland store before, but I have to give a few reviews because the staff here are really terrible. When I entered, I read the order code to the male staff the first time, but he didn't say anything, not sure what he was ignoring. Then I told the female staff the order code, and she said to wait a moment, even though the order had been completed earlier. After waiting 5 minutes, the male staff finally asked for the order code. I can't stand the way this store works.
Dear Highland Coffee, This morning around 7:50 AM, I visited the Highland store at: Lot 190 - 191 Xo Viet Nghe Tinh, Hoa Cuong Nam Ward, Hai Chau District, Da Nang City. I am a customer who has been using Highland for over 10 years. Previously, I often drank at the Phan Dang Luu branch, and now, due to its proximity to my workplace, I frequently visit this store. Through a recent promotion, I learned that Highland has a program for referring members to receive gifts. My colleague registered and received a regular milk tea, so this morning I also stopped by to get a drink to bring to the office and share with everyone. However, when I presented the promo code, the attitude of the morning shift staff member changed noticeably. You said I needed to purchase at least an additional 10,000 VND to receive the drink, while I saw many other customers still using the code normally. Then, when I showed a screenshot of the code, you said the screenshot code could not be used. What upset me is not necessarily whether there are conditions for application or not, but the attitude and way of communicating with customers made me feel like I was "begging for freebies," even though this is a program officially launched by Highland for customers. If the program has specific rules, the staff could have explained them gently and more kindly. In reality, on various groups, many customers still use screenshot codes or exchange codes with each other because some people cannot use the drink. Such programs are also a way for customers to learn about and return to the brand more often. A morning visit to the store with a relaxed mood ended up giving me a rather negative and uncomfortable feeling. I think whether a customer buys normally or uses a promotion, they should be served with the same respectful and cheerful attitude. I hope Highland will review the handling and service attitude of the morning shift staff at this store to improve the customer experience. Thank you Highland for listening.
The attitude of the male staff is very bad
Staff member Tram is cute, friendly, and provides good service <3
I've been to several Highlands but this is the first time I have to leave a 1* review. Terrible from the drink quality, staff to the shop space. Why is it so dirty, are the staff forced to work? Extremely annoying.
Ordered 2 cups of golden lotus tea, but 1 cup has oolong tea base and 1 cup has peach tea base, tastes no different from peach jelly tea with cheese cream? Since when have staff been so careless, even when ordering 2 cups at the same time, can't even get through on the phone.
The new staff are friendly, cute, and enthusiastic.
Buy takeaway Phindi almond milk, delicious, suitable for the price range, quality is worth it. The space here is spacious outdoors, cool indoors, so mornings and afternoons are quite crowded. Staff are friendly, work quickly, order and wait 2 minutes to get the dish.
Matcha latte without sugar, the phone number can't be reached
bought a blended matcha drink and it turned out sour 🥲🥲🥲
I just bought milk tea to take away, but the experience was not good. In my order, I added water chestnuts and paid in full, but when I received the order, they were completely missing. This is a fairly basic mistake, but it directly affects the customer experience. I hope the shop will check the order carefully before delivery and pay more attention to avoid such omissions. I hope to be served better next time.
Staff not enthusiastic
Making drinks for customers without adding sugar?
Delicious water, enthusiastic staff, cool space
enthusiastic staff, clean restaurant
Staff attitude is very poor, arrogant and unpleasant, taking orders from customers as if they were forced to. Even when serving water to customers, their faces show attitude?
Pros: self-service counter, staff are very attentive Cons: This location makes drinks quite sweet, the amount of liquid in the cup is also noticeably less, very much filled with ice.
I ordered 3 cups via Grab but there was no paper bag and it spilled🙂🙂 …
The dirtiest restroom I have ever encountered, will never come back again
