Rating
Reviews (24)
The ״Classic Phin Freeze״ at Highlands Coffee is essentially the ultimate Vietnamese dessert in drink form. It’s a fantastic, refreshing blend of bold, traditional Phin-filtered coffee and smooth ice, topped with satisfying coffee jelly and rich whipped cream. A fair warning: This drink contains enough sugar to power a small army. It is incredibly sweet, so if you aren't looking for a massive sugar rush with your caffeine, you might want to ask for reduced sweetness. In my opinion, Highlands Coffee is "schooling" Starbucks in Vietnam. It’s no coincidence that the global giant struggles to compete with them; the local chain simply understands the Vietnamese palate and coffee culture on a much deeper level.
Terrible service. They serve very bitter coffee, I ask for extra caramel, they say I have to buy. Which I already purchased….. Highland Coffee Sucks at this location!!
Milk tea with mochi, size M. I feel the service is very bad. The cup is 65k but full of ice, the liquid is not even 1/5 of the cup. The staff is not enthusiastic, doesn't bother to ask if customers want anything else, but is in a hurry to print the bill. And they give customers dirty looks, what's that about?????
This is always my favorite choice. Quality drinks, delicious coffee, cakes are also okay. Staff are super friendly and provide good customer support, clean space.
The shop is clean, the staff are cheerful and friendly, the drinks I find delicious and rich in flavor, I quite like the atmosphere here and I will visit the shop regularly. 100 points.
Excellent
The manager needs to retrain the staff. The two female employees on the day shift of May 9th at 8 PM were very clueless. For the mulberry smoothie, I specifically asked for no sugar, but they still added sugar syrup. For the matcha, I also asked for no sugar and no condensed milk, but they blended it in the same blender with other drinks??? And they put it in the fridge even though I asked for takeaway??? When confronted, they passed the blame back and forth and denied it??? Also, they didn't press the buzzer for customers to pick up their drinks, and they said they forgot??? The machine was made to vibrate so customers can come get their drinks, so what do you mean by forgetting???
Today's cup of coffee and peach jelly tea are much better than usual. Perhaps because you are managing the shift today and the staff who took our order supported us very enthusiastically and professionally. You all have worked hard.
Delicious drinks, good quality, I like the lychee tea here the most
Service but mainly fooling around, when it's time for the shift they keep asking back and forth about the dish the customer already ordered (morning of April 3, 2026), the order is vague, not fully awake yet.
Spacious, airy space. Friendly staff, attentive and enthusiastic service. Drinks served quickly, no long wait.
Clean space, friendly and enthusiastic staff, drinks still taste the same across the system.
I came in the afternoon, not many customers, placed an order via the mobile app. When I arrived to pick it up, the staff didn't make the drink right away but were still preparing ingredients. About 10 minutes later, a manager came to make the drink for me. Disappointed with the work attitude of the staff at this Highlands branch, making customers wait a long time even though the mobile bill had been issued and waiting until the customer asked, but it took another 5 minutes to make the drink.
Use drip to exchange for Hojicha milk tea Still has a lot of powder Staff said must buy to have jelly, using code does not. While other branches all serve Staff attitude not good -1
Friendly staff, delicious drinks, encourage everyone to come and sit
I've been to many HL eateries in Da Nang, but this is probably the one I find most okay. The staff are very lovely and enthusiastic. The drinks are also consistently well-mixed. Especially this one staff member, I don't know their name, but they specialize in cross-selling, upselling, selling cakes, selling everything to the fullest—they advise on selling everything. Their mouth is witty, charming, and extremely adorable. The manager here in the black shirt is also very okay. 10 points 🥰
Standard drinks, store staff announced that Highland no longer imports goods from Ha Long canned goods. Spacious space. Located in Lotte Mart.
The taste of iced Americano is ordinary. Came to Lotte Mart with air conditioning on because Bak Mi-an Market is hot, took a Grab.
The restaurant is airy, cool, and clean. The staff are enthusiastic and helpful to customers, especially the elderly and children.
Feels bad, I drop by occasionally but the feeling isn't right, I feel a bit dishonest when they're mixing the drink for me 🫠
Delicious water, the staff member Xuan Ngoc is cute and very enthusiastic 😘
Staff member Xuan Ngoc is enthusiastic, cheerful, and friendly with customers 10/10 ❤️❤️❤️
Staff are enthusiastic, friendly, and cheerful.
Friendly staff, they remember customers' preferences. The shop has new beautiful decor, plenty of comfortable seating space. The kind staff took care of us. The new design is bright and beautiful. It's a comfortable space, so please come visit. ^_^
